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Phone: (+31) 85 888 0135
Email: info@projectorlampexperts.eu

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Genuine original projector lamps
discounts on projector lamps for education and government
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Projector Lamp Experts Europe – Projector Bulb and Beamer Lamp Returns Procedure:

Projector Lamps Europe offers a full 60 day projector lamp warranty

Every brand of replacement beamer lamp module supplied by Projector Lamp Experts Europe comes with a complete 60 day lamp warranty which protects our European customers against faults or problems with a replacement lamp caused by defective materials or workmanship. This 60 day replacement lamp warranty period starts from the day that the projector lamp module is shipped out from our European warehouse and it then remains active for sixty days. If your replacement projector lamp module should fail during this sixty day lamp warranty period, rather than keep you waiting while the original manufacturer of the projector lamp processes the product return, Projector Lamp Experts Europe will take every measure possible in order to send you out a working replacement lamp module in the shortest period of time possible. This will help to reduce the amount of time that you are left without a properly working projector.

Please make sure to check your projector lamp when it arrives at your home

As soon as your replacement projector lamp arrives at your home with our parcel carrier, Projector Lamps Europe asks that you inspect your replacement lamp module as soon as possible to check for any damage that may have occurred during the shipping and handling process. If you do find that any kind of damage has happened to your beamer lamp module while it has been in transit, we ask that you contact us quickly so that we can rectify the situation and arrange for you to be sent another projector lamp as soon as possible.

Projector lamp returns policies and instructions

When you do need to send a replacement lamp module back to Projector Lamp Experts Europe, it is important that your lamp module is returned in its original lamp box. This lamp box must not be damaged and it must not have any markings of any kind on it. We ask that the projector lamp module being returned is shipped back to Projector Lamp Experts Europe inside an additional outer box with appropriate bubble wrapping or packaging foam. This will stop the lamp module being returned from sustaining any damage during its return journey to Projector Lamp Experts Europe. A fifteen percent restocking fee will be charged on these lamp returns which Projector Lamp Experts Europe reserves the right to increase if the beamer lamp is not shipped back to us in its original, unopened condition. If the projector lamp module returned to Projector Lamp Experts Europe has been opened then a twenty five percent restocking fee will be applied.

Projector or beamer problem returns are unfortunately not accepted.

We regret to note that Projector Lamp Experts Europe is unfortunately not able to accept projector lamps which are being returned as a result of a problem with the projector, and not actually the replacement lamp module itself.

Projector Lamp Experts Europe website data accuracy

Projector Lamp Experts Europe is committed to making every effort to make sure that the data and information about replacement beamer lamps on the Projector Lamp Experts Europe website is kept up to date and correct, but unfortunately we cannot rule out that in certain unlikely circumstances typographical and / or database inaccuracies may exist. If Projector Lamp Experts Europe should accidentally send you an incorrect lamp for your projector because of such an error on our website, Projector Lamp Experts Europe will make sure that a full refund or an exchange for the correct projector lamp (plus any difference in lamp price) is organised quickly. On these replacement lamp module returns, Projector Lamp Experts Europe will be happy to process the return with no restocking fee applied. As well as this, Projector Lamp Experts Europe will pay for the returned lamp module to be shipped back to us and your new, correct lamp module shipped out to you.

Before you return your lamp module to Projector Lamp Experts Europe:

Every replacement lamp module that is being returned to Projector Lamp Experts Europe must first be authorized by Projector Lamp Experts Europe within sixty days of the original invoice date. It is important that a Return Merchandise Authorization number (RMA number) is given to you before you arrange to have the replacement lamp module shipped back to Projector Lamp Experts Europe.

Projector lamp and beamer lamp refunds for lamp purchases that were completed using a credit card will be issued as a credit to that same account after the returned lamp modules have been inspected.

Projector lamp and beamer lamp refunds for lamp purchases that were made by wire transfer or check will be paid by refund check after the returned lamp modules have been inspected.

Before you send back your projector lamp module to Projector Lamp Experts Europe, please remember to fill out the European Return Merchandise Authorization form (RMA form) below and wait for confirmation from a Projector Lamp Experts Europe representative before you send back the lamp.

Important note: This Return Merchandise Authorization form does not constitute an actual authorization to send back your projector lamp module(s) to Projector Lamp Experts Europe. We ask that you please wait for confirmation prior to sending the lamp(s) back to us.

After receiving a Return Merchandise Authorization number (RMA number), please note that you have thirty days to return your lamp module(s) to Projector Lamp Experts Europe, starting from the date that the RMA number is issued. After this period of time, we regret that the lamp return will no longer be accepted.

 
Name*
Company/School
Apartment/Unit
Street Address*
City*
County/State*
Post Code*
Email*
Telephone*
Lamp Part Number*
Serial Number (Lot #)*
Date of Purchase*
Order Number*
Reason of Return Request*
Comments (Please describe the issue with your Projector Lamp.)*
Do you have all of the original packaging?
Did you reset the lamp timers on your TV/Projector? (In some units, this needs to be reset before the lamp will work.)
If the lamp is dim, did you check the hue/brightness settings on the TV/projector?
Can you please provide us with the make and model of your TV/Projector?
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